Ticketing

THIS IS AN ALL AGES VENUE

All tickets for events are on sale through:
Ticketmaster - 136 100 ticketmaster.com.au or the Palais Theatre Box Office - (03) 9525 3240 during Box Office hours (9-11:30am &12noon-3pm).

Please note, the Palais Theatre sells tickets directly from the Ticketmaster system - we do not have a separate allocation of seats.

VENUE BOX OFFICE: is open Monday to Friday, 9:00am - 11:30am and 12noon - 3:00pm. Outside these hours, the box office will also be open one hour prior to doors on event nights for ticket sales and pre paid ticket pick ups.

It is strongly recommended that any patron who has requested a venue pickup when purchasing should pick their tickets up prior to arriving at the Palais Theatre on show night. Collections can be made from any Ticketmaster outlet. Lengthy wait times in box office collection queues will be avoided if you are able to collect in advance, and will fast track your entrance into the event.

WHEELCHAIR/MOBILITY ISSUES/SIGHT IMPAIRED TICKETS: Call Ticketmaster on 136 100 (Option 1 then Option 2).

REFUNDS AND EXCHANGES: Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. Please call Ticketmaster on 136 100 (Option 3) if you require further assistance.

LOST OR DAMAGED TICKETS: Please contact Ticketmaster on 136 100 (Option 3).

Live Performance Australia Ticketing Code of Practice - Consumer Code: CLICK HERE

WHAT ARE ORCHESTRA, STALLS, LOUNGE & DRESS CIRCLE?
*There are no sightline issues in this venue. Viewing is equally as good from the side as the centre so our recommendation is to purchase seats as close to the front as possible.

ORCHESTRA
Orchestra seats are located on the ground level in the front half of the auditorium.
The front row is A and the back row is Q.
The Orchestra IS NOT A PIT under the stage and all seats are considered excellent viewing.

STALLS
The Stalls are located on seats on the downstairs, ground level and sits directly behind the Orchestra. 
The front row is A and the back row is W.
The floor has a steep incline towards the stage and the stage inclines towards the audience so there is a feeling of being much closer than seats look on the map.
The Prime seats in the Stalls are A-J, however all seating downstairs can be considered a good seat in this venue.

LOUNGE
The venue has a second level. The front of this level is the Lounge.
The front row is A and the back row is M.
It is a traditional seated area, however the seats are slightly wider than the Stalls and Dress Circle, hence the name Lounge.
Prime seats in the Lounge are A-D* - *please note these seats are strictly no standing.
Anything in the Lounge can be considered a good seat in this venue.

DRESS CIRCLE
The back of the 2nd level is called the Dress Circle. It sits directly behind the Lounge.
Prime seats in this area are rows N-P.
The view of the stage and the acoustics of the performance from the Dress Circle are as good as anywhere else in the venue, however it is at this point where you do feel the distance from the stage.

THE BEST SEATS?
The Ticketmaster and Palais Theatre system allocates Best Available seats as recommended by the Palais Theatre.
Seats will be allocated from the centre front of the Orchestra. As the seats move back in the Stalls the system will move to the centre front of the Lounge upstairs. It will then move back down to the Stalls and so on. You can feel confident that as per the venue's recommendation, you will be allocated the first seats available for sale that are considered to be closest to the stage.

If you already know you prefer the Orchestra, Stalls or the Lounge ensure you select this box when purchasing online.

All enquiries and bookings for disabled patrons or patrons who require assistance go through Ticketmaster on 136 100 (Option 1 then Option 2).

 **The Palais Theatre makes every effort to provide accurate information on this website, but cannot be responsible for changes, cancellations or postponements relating to events at this venue.